Frequently Asked Questions
This page is here to offer clarity.
From ingredients and preparation to shipping and ordering, you’ll find answers to the questions we’re most often asked.
If you don’t see what you’re looking for, feel free to reach out. We’re always happy to help.
Are your products natural?
Yes. Our products are handcrafted in small batches using bee-derived ingredients such as honey, propolis, and beeswax, alongside carefully selected botanicals. We prioritize simple, recognizable ingredients and thoughtful preparation.
Are your products made in Jamaica?
Yes. Every product is prepared in Jamaica in small batches with care and intention.
Are your products safe for sensitive skin?
Many customers with sensitive skin use our products comfortably. However, we recommend reviewing the ingredient list carefully and performing a patch test before full use.
Do you use synthetic fragrances?
No. We use essential oils or leave products unscented. We do not use artificial fragrances.
How should I store my products?
Store in a cool, dry place away from direct sunlight. Because our products are made with natural ingredients, proper storage helps preserve their integrity.
Do you offer self pick-up?
Yes. Self pick-up is available. Once your order is ready, you will receive instructions for collection.
How long does shipping take?
Processing typically takes 1–3 business days. Delivery times vary depending on your location. You will receive tracking details once your order has shipped.
Do you accept returns?
Due to the nature of our skincare and wellness products, we do not accept returns. If there is an issue with your order, please contact us and we will make it right.